Fresh Sports Gear accepts returns for products purchased from our website within 30 days of the shipment date, in accordance with the following guidelines:
Once received, please check your package for any shipping damage. We are not financially responsible for damage resulting from mishandling by shipper or carrier. All damage claims should be submitted to customer service within 5 days of receipt. E-mail digital images of the damaged shipping carton to firstname.lastname@example.org or by calling Fresh Sports Gear Customer Service at (818) 402-6399.
In order to process a return, follow these instructions:
Product(s) shipped in error or shipped as damaged:
Call Customer Service at 818-402-6399 or email us at email@example.com in order for you to receive a return label. This return label will cover all shipping costs back to our facilities. Absolutely no returns will be accepted without an RMA (Return Merchandise Authorization) number. Please include your name, order number, and reason for return when sending this item back. Print the RMA# number on the outside of the shipping carton. If we have shipped you the wrong product or a damaged product, Fresh Sports Gear will replace it at no cost to you.
Product(s) you are returning within 30 days for any other reason:
Call Customer Service at 818-402-6399 or email us at firstname.lastname@example.org in order for you to receive a return label. This return label will cover all shipping costs back to our facilities. Place the product in your order box and include your name, order number, and reason for return when sending this item back.
Fresh Sports Gear
23571 Taft Ct.,
Murrieta, CA 92562
Non-deliverable or refused shipments:
Any refused shipments or shipments that are non-deliverable, for any reason other than our error, will be immediately refunded less the amount of delivery and return shipping costs. If you have any questions, don’t hesitate to contact us at 818-402-6399 or email@example.com.
Processing of returns:
Once the items are received, we will process your return in the order in which it was received. We normally issue a credit or refund within 3-4 days of receiving the item. Be aware that financial institutions (banks) process the credit or refund immediately once notified, but that your credit may take several days before it posts to your account. You will be notified via e-mail once your return has been processed. We also advise that you contact your bank to inquire about when it will post to your account.